Customer Satisfaction Practices Tool
ISBN MLR-CSPT
To differentiate your organization you must make customer satisfaction decisions based on 3 important factors: competitive position in the industry access to the end customer the frequency of contact with end customers. Participants will: identify the key behaviors and actions critical to delivering customer satisfaction excellence assess their team or organization on its current customer satisfaction performance level learn simple, yet effective, methods for driving this performance higher Organizations can differentiate themselves from their competitors by using this assessment tool with their customers and suppliers. Who better to help you assess your customer satisfaction performance, and help you improve?
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