Tackling Difficult Conversations Pocketbook
Peter English
Publication Date:
18 Jun. 2019
Format:
Paperback / softback
ISBN 9781906610043
No description provided.At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and – through active listening, mirroring body language and other techniques – how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
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