Emotional Smarts Questionnaire Facilitator's Guide
ISBN MLR-EMOTSMARTS-FG
Provides step-by-step instruction on how to administer both the Form A and the Form B Profiles. This guide provides a description of each of the 4 Cornerstones and 16 supporting Characteristics, or skill sets, so facilitators know how to credibly position, describe and present the Emotional SMARTS® model and concepts.
Suggested ways to integrate Emotional SMARTS® concepts with change management, leadership, team-building, sales and customer service, negotiation and conflict management workshops.
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